Privacy Policy Frequently Asked Questions
We collect your name, email, phone number, date of birth, address and identity documents for account verification. We also collect payment method details (DANA, OVO, GoPay, QRIS account identifiers), device information (IP address, browser type, operating system) and your gaming activity (games played, amounts wagered, results). This data is necessary to deliver the service, process deposits and withdrawals, and comply with local regulations.
We retain your account information for as long as your account is active, plus seven years after you close it. Gaming logs and transaction records are kept for two years for compliance and dispute resolution. Payment method references are deleted 30 days after account closure. Longer retention may apply where local law requires it or if a dispute or investigation is ongoing.
Yes. Log into your account, go to Settings > Privacy and select 'Download My Data'. We prepare a complete file of your personal information within five business days. The file includes your profile details, payment history, gaming records and support conversations so you can review exactly what we store.
Your actual payment credentials are held by DANA, OVO, GoPay or QRIS directly—california togel never sees your full account numbers. We receive only a transaction confirmation and a payment method identifier. Our payment gateway encrypts all data in transit, and only authorized staff can access transaction records for dispute resolution or fraud investigation.
We do not sell your data. We share information only with payment processors (DANA, OVO, GoPay, QRIS), our hosting providers and legal authorities when required by law where access or eligibility is determined by local law. Any third party who receives your data must agree to protect it and use it only for the purpose we specified.
Open your account settings, navigate to Account > Close Account and confirm your choice. After closure, we delete your gaming history and contact information within 30 days. Regulatory records and dispute-resolution data may be retained longer. You receive a confirmation email once deletion is complete.
Contact our support team immediately via live chat or email listed in your account. Report any unauthorized access, suspicious login attempts or payment anomalies. We will secure your account, review activity logs, and advise on next steps. If fraud is suspected, we work with payment partners to investigate and reverse unauthorized transactions.
